Terms and Conditions

Children under 13.The Service is not directed to children under the age of 13, and we do not knowingly allow anyone under 13 to create an account, access, or use the Service. Consistent with the Children’s Online Privacy Protection Act (“COPPA”) and its implementing regulations, we do not knowingly collect, use, or disclose personal information from children under 13. If you are under 13, you may not use the Service or submit any information to us.

Deletion on discovery. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as promptly as reasonably practicable. A parent or legal guardian who believes their child under 13 may have provided us personal information may contact us at the address in Section 23, and we will delete it and terminate any associated account.

Users aged 13 to 17.If you are between 13 and 17 years old (or the age of majority in your jurisdiction), you may use the Service only if a parent or legal guardian reviews and agrees to these Terms on your behalf, consents to your use of the Service, and supervises that use. By using the Service, you represent that such consent has been obtained. The consenting parent or guardian is responsible for the minor’s use of the Service and is bound by these Terms.

Users 18 and older.By using the Service, you represent and warrant that you are at least 18 years of age (or a minor aged 13–17 using the Service under the supervision of a consenting parent or guardian as described above), that all registration information you provide is accurate, and that you have the legal capacity and authority to enter into these Terms.

Minors’ data.We do not knowingly “sell” or “share” the personal information of consumers we know to be under 16 for purposes of applicable state privacy laws, and we do not use it for targeted advertising. See our Privacy Policy for details on how we handle personal information, including that of teens.

Dispatch is an artificial-intelligence assistant that receives your messages and generates AI-assisted replies and related artifacts (such as canvases, documents, charts, and schedules). Generating a reply may involve real-time information lookups, such as web searches performed on your behalf. The Service, including any features, models, quotas, and availability, may change, be suspended, or be discontinued at any time, in whole or in part, with or without notice.

To use most features you must create an account. You agree to (a) provide accurate, current, and complete information; (b) keep your credentials confidential and secure; and (c) be responsible for all activity that occurs under your account, whether or not authorized by you. Notify us promptly at the address in Section 23 if you suspect any unauthorized use of your account. We may refuse, suspend, or reclaim any account or username in our reasonable discretion.

You agree not to, and not to permit or enable any third party to, use the Service to:

• Violate any applicable law, regulation, or the rights of any person or entity;
• Upload, generate, or transmit content that is unlawful, harassing, defamatory, obscene, hateful, or that promotes violence or illegal activity;
• Create, solicit, or attempt to generate any content that sexualizes, endangers, or exploits minors, including child sexual abuse material (“CSAM”), or that is otherwise harmful to minors;
• Impersonate any person or entity, or misrepresent your age, identity, or affiliation;
• Generate or disseminate disinformation, fraud, spam, malware, or content intended to deceive or harm;
• Make automated decisions in high-risk domains (such as medical, legal, financial, employment, housing, or safety-critical decisions) without qualified human review;
• Interfere with, disrupt, overload, probe, or attempt to gain unauthorized access to the Service, its infrastructure, or any account, system, or network;
• Reverse engineer, decompile, scrape, or use automated means to access the Service except as expressly permitted;
• Circumvent usage quotas, rate limits, safety measures, or other technical or access restrictions;
• Use the Service or its output to develop a competing product or to train, fine-tune, or improve any competing machine-learning model; or
• Use the Service in any way that could harm minors or violate their rights.

We may investigate suspected violations and take any action we deem appropriate, including removing content, restricting features, suspending or terminating accounts, and reporting activity to law enforcement (including reporting apparent CSAM to the National Center for Missing & Exploited Children as required by law).

“User Content” means the messages, prompts, files, and knowledge documents you submit to the Service. As between you and us, you retain ownership of your User Content. You grant Dispatch a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, transmit, and display your User Content solely to operate, provide, secure, and improve the Service and to generate responses for you. You represent and warrant that you own or have all necessary rights to your User Content and that it does not infringe any third-party right or violate these Terms or any law. You are solely responsible for your User Content and for backing up anything important to you.

The Service uses large language models and other automated systems to generate output. Output may be inaccurate, incomplete, out of date, offensive, or otherwise unreliable, and may not reflect current events. You are solely responsible for evaluating and independently verifying any output before relying on it, and for any decision you make or action you take based on it.

Not professional advice. The Service does not provide legal, medical, financial, tax, or other professional advice, and no output is a substitute for consultation with a qualified professional. Do not rely on the Service for decisions that could result in injury, loss of life, financial loss, or legal consequences.

Assumption of risk. You acknowledge the inherent limitations of AI systems and knowingly assume all risks associated with your use of output. To the extent we hold any rights in the output generated for you, we assign those rights to you, subject to these Terms and to third-party rights. Because of how generative AI works, output is not unique, similar or identical output may be generated for other users, and we make no representation that output is original, accurate, or non-infringing.

The Service includes a Health assistant and may otherwise return information about exercise, training, movement, recovery, sleep, and related topics (“Health Information”).

General wellness only; not medical advice. Health Information is provided for general wellness and informational purposes for apparently healthy people. It is not medical advice, diagnosis, treatment, or a substitute for professional medical care, and it is not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition. No physician–patient, therapist–client, or other professional relationship is created by your use of the Service, and no licensed professional reviews the output before you see it.

Always consult a professional. Consult a physician or other qualified health provider before starting, changing, or stopping any exercise program, and with any question about a medical condition, symptom, injury, medication, or supplement. Never disregard professional medical advice, or delay seeking it, because of something you read on the Service.

IN A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER (911 IN THE UNITED STATES) OR GO TO THE NEAREST EMERGENCY DEPARTMENT. DO NOT USE THE SERVICE FOR EMERGENCIES. The Service is not monitored by any person in real time, cannot summon help, and cannot respond to a crisis. If you are having thoughts of suicide or self-harm, in the United States call or text 988 (Suicide & Crisis Lifeline).

No claims of effectiveness. We make no representation, warranty, or guarantee that any activity, plan, routine, or suggestion will produce any particular result, improve any condition, or be safe or appropriate for you. Individual results vary, and what is appropriate depends on facts about you that the Service does not and cannot know.

Assumption of risk. Physical activity carries inherent risks, including muscle and joint injury, cardiac events, heat illness, and in rare cases death. By using Health Information you voluntarily and knowingly assume all such risks. You are solely responsible for evaluating whether any activity is appropriate for you, for exercising within your own limits, and for stopping and seeking care if you experience pain, discomfort, dizziness, shortness of breath, chest symptoms, or any other warning sign.

Accuracy of what you provide. The Service can only respond to what you tell it. It has no access to your medical records, no ability to examine you, and no way to verify anything you say. Output based on incomplete or inaccurate information may be unsuitable or unsafe.

Not for minors without a guardian.Consistent with Section 1, users aged 13–17 may use the Service only under the supervision of a consenting parent or guardian. The Service is designed not to provide weight-loss, calorie, or body-composition targets to or about anyone under 18.

Eating disorders and disordered exercise. The Service is designed to decline requests framed around compensating for food, extreme restriction, or concealment, and to offer support resources instead. It is not treatment, and it is not a substitute for care from a qualified clinician.

Your health data. Any health-related information you type into the Service is handled as described in our Consumer Health Data Privacy Policy, which is incorporated into these Terms by reference.

If you send us suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit the Feedback for any purpose without restriction or compensation to you. Feedback is not confidential.

The Service offers an incognito (stealth) mode for individual chats. As described in our Privacy Policy, incognito turns are processed to generate a reply but are not stored as conversation, message, or artifact records; only an anonymous usage counter is retained so plan quotas continue to work. Incognito mode does not relieve you of your obligations under these Terms.

Access to the Service may be subject to usage quotas and to free or paid plans. Where the Service is offered for a fee, the applicable pricing, billing cycle, and any refund terms will be presented to you at the point of purchase and are incorporated into these Terms. Unless otherwise stated, fees are non-refundable, exclusive of taxes (for which you are responsible), and, for subscriptions, may automatically renew until cancelled. We may change plans, quotas, and pricing prospectively, with notice of material changes where required by law.

The Service relies on third parties, including AI model and web-search providers and cloud infrastructure providers. The Service may also contain links to or integrate third-party websites and content. We do not control and are not responsible for third-party services or content, and your use of them is at your own risk and subject to their terms.

The Service, including its software, models, design, text, graphics, and branding (excluding User Content and output assigned to you), is owned by Dispatch or its licensors and is protected by intellectual-property and other laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes. All rights not expressly granted are reserved. “Dispatch” and related logos are our trademarks; you may not use them without our prior written permission.

We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). If you believe content on the Service infringes your copyright, send a written notice to our designated agent at hello@askdispatch.chatthat includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner’s behalf. We may remove allegedly infringing material and terminate the accounts of repeat infringers in appropriate circumstances.

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to receive electronic communications from us (including by email or in-app), and you agree that electronic communications, agreements, and notices satisfy any legal requirement that such communications be in writing (consistent with the federal E-SIGN Act).

You may stop using the Service and delete your account at any time. We may suspend, restrict, or terminate your access, in whole or in part, with or without notice, if (a) you violate these Terms or applicable law, (b) your use poses a risk to us, other users, or third parties, (c) we are required to do so by law, or (d) we discontinue the Service. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including Sections 5–7, 11, 12, and 15–22 — will survive.

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that output will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCH AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to these Terms or your use of (or inability to use) the Service, whether based in contract, tort, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limitations are an essential basis of the bargain. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Dispatch and its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your User Content, (b) your use or misuse of the Service, (c) your violation of these Terms or of any law or third-party right, or (d) your reliance on any output. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, and, where applicable, the Federal Arbitration Act, without regard to conflict-of-laws rules. Subject to the arbitration provision in Section 21, you and Dispatch agree that any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Delaware, and you consent to their personal jurisdiction and venue.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Agreement to arbitrate.You and Dispatch agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding, individual arbitration administered by a recognized arbitration provider under its consumer arbitration rules then in effect, rather than in court, except as provided below. The arbitrator has exclusive authority to resolve any Dispute, including the scope and enforceability of this arbitration agreement.

Class-action and jury-trial waiver.YOU AND DISPATCH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND DISPATCH WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property or unauthorized access to the Service. Nothing in this Section prevents either party from pursuing relief before a government agency where the law permits.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to hello@askdispatch.chat within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. If you opt out, Section 19 (Governing Law and Venue) governs disputes.

Survival. This Section survives termination of these Terms and your relationship with Dispatch. If any part of this Section (other than the class-action waiver) is found unenforceable, the remainder will be enforced; if the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but only on an individual basis.

You represent that you are not located in, and are not a national or resident of, any country subject to U.S. embargo or designated by the U.S. government as a “terrorist-supporting” country, and that you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export-control and economic-sanctions laws and not to use the Service in violation of them.

Changes to these Terms.We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where changes are material, provide additional notice as required by law. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Entire agreement. These Terms, the Privacy Policy, and any terms presented at the point of purchase constitute the entire agreement between you and Dispatch regarding the Service and supersede any prior agreements.

Severability. If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages, labor disputes, third-party service failures, or governmental actions.

No third-party beneficiaries. These Terms do not confer any rights on any third party, except that our affiliates and suppliers are intended beneficiaries of the disclaimers, limitations, and indemnities. Relationship. You and Dispatch are independent contractors; these Terms create no partnership, agency, or employment relationship.

California users.Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Notices. We may provide notices to you by email, in-app message, or by posting on the Service. You may send notices to us at the contact below.

Contact us. Questions about these Terms? Contact us at hello@askdispatch.chat.